How to reformat a PC hard drive… take a perfectly working firewire drive, dismantle it and jam it in the case using it as a bridge to IDE… then plug into a powerbook

This cat has recently embarked on an AppleCare service technician course… Comments on her usefulness vs other people I work with will not be appreciated (well, maybe they will - but by private eMail please ;))

We hope that the most recent service technician will be able to relate to 10.4 Tiger on a personal level.